Job Description

Associate, Lodging Partner

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Traveler and Partner Services Platform Team provides information, support, and training to our valued property partners and internal Expedia teams. With teams in more than 35 locations around the world, we are passionate about fast and effective operations with our primary goal of providing resolution the first time, every time. We value learning and development and invest heavily in our groups to provide an extraordinary environment for growth and the ability to pursue your career dreams. In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them best serve our travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email, phone and chat communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution on the first contact.

In this role, you will:

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior
• Respond to inquiries or requests in inventory management, data entry, and training
• Call partners to resolve current and future issues (questions, changes, etc.)
• Provide partners self-service support and maintenance by educating the relating functions of the platform
• Flexible and focused in adhering to procedures, standards, and performance expectations
• Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models
• Administer accounting related processes, including accounts payable inquiries from conventional lodging partners
• Build and handle new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions, and rate rules
• Manage new hotel acquisition and onboarding contract administration including contract checklist and management
• Collaborate with market management teams and other internal teams to resolve critical & complex hotel partner issues

Experience and qualifications:

• High School Diploma and college degree in related field or equivalent related professional experience
• Experience in customer service-oriented industry
• Hotel/Travel industry experience will be a plus
• Expert in computer usage including Microsoft Office products and web-based applications.
• Familiar with accounting terms and additional financial industry knowledge will be an asset
• Choose Fearlessly: Solutions mindset and a real passion for the partner and the traveler experience. Ability to handle situations effectively; to set expectations and deliver information in a positive way
• Go Get What's Next: An individual who will take ownership of problem resolution. Excellent time-management and prioritization skills
• Trust Each Other and Include Consciously: Listens carefully and attentively to others' opinions and ideas. Listens to others' perspectives and clarifies meaning before responding
• Force Simplicity: Keen eye for detail and high level of accuracy. Exercise good judgment in decision-making

The total cash range for this position in Springfield is $38,500.00 to $54,000.00. Employees in this role have the potential to increase their pay up to $61,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Job Tags

Similar Jobs