Job Description
BCforward is currently seeking a highly motivated Customer Service Representative in Phoenix, AZ 85007
Position Title: Taxpayer Services - Customer Service Representative
Location: Phoenix, AZ 85007
Shift Timing: Mon - Friday 40.00 Hours Per Week
Anticipated start date: 1-2 Weeks
Duration: 12 Months contract and the possibility to be extended the contract.
Pay Rate: $19.00 - $20.00 on W2
Available for in person interviews.
Hybrid Role - 3 days in office, 2 days on site.
Position Overview :
This is a customer service position that requires candidates to be available to work from the office and work from home.
Responsible for face to face contact with customers.
Performs customer service activities by providing assistance, guidance, and instruction for forms.
Assist with managing a team inbox that receives inquiries from internal and external customers within the department.
Exercises discretion to interpret and apply customer service operations.
Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar.
Required Skills: customer service, tax law related knowledge.
Preferred Skills: bilingual, adaptable to business software, experience in Google Suite/Microsoft office
Qualified candidates will be pushed to the hiring manager daily.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.
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