Customer Service Representative Job at technology&, New York, NY

akNUT3BRbXNXZ2k2UW5kL3B6YXdMeExt
  • technology&
  • New York, NY

Job Description

Help Desk Customer Service Agent

Location: Manhattan, NY

Job Type: Long-Term Contract (1099)

Rate: $18 – $20/hour (All-Inclusive)

Start Date: ASAP

Openings: Multiple

About the Role

We are looking for friendly and dependable Help Desk Customer Service Agents to support transportation-related inquiries for a high-volume public service contact center. In this role, you will assist callers with questions about transportation schedules, routing, service updates, and general support.

This position requires excellent communication skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment.

Key Responsibilities

  • Respond to inquiries via phone, email, or chat in a courteous and professional manner
  • Provide accurate information based on established procedures and guidelines
  • Log all calls and cases into the system with proper detail and follow-up
  • Use scripts, internal resources, and documentation to resolve inquiries
  • Escalate complex issues to senior agents or supervisors as needed
  • Maintain high standards of service quality and call resolution metrics

What We’re Looking For

  • Excellent verbal and written communication skills
  • Strong customer service mindset and a helpful, empathetic attitude
  • Ability to follow protocols and adhere to call scripts and workflows
  • Comfortable handling high call volumes and working under pressure
  • Basic computer literacy (typing, navigating software systems, data entry)
  • Reliable, punctual, and detail-oriented

Preferred (Not Required)

  • Previous experience in a call center, help desk, or customer-facing role
  • Multilingual skills (especially Spanish, Mandarin, Russian, Bengali, or Arabic)
  • Experience handling transportation, logistics, or scheduling-related inquiries

Training Provided

Full paid training is provided, including:

  • Call handling techniques
  • System and tool usage
  • Workflow and issue escalation procedures

About Technology&

Technology& is a consulting firm specializing in delivering innovative technology solutions that drive business transformation. We foster a collaborative, inclusive, and growth-oriented work environment for our consultants, ensuring they thrive both professionally and personally.

Equal Opportunity Employer

Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

Job Tags

Long term contract, Immediate start,

Similar Jobs

CDS (Club Demonstration Services)

Part Time Product Demonstrator in Costco Job at CDS (Club Demonstration Services)

Job Description We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving...

MEP Health

OR Registered Nurse PRN Job at MEP Health

Are you an experienced OR Registered Nurse seeking PRN opportunities? We offer a rewarding role in a state-of-the-art ambulatory surgery center, focusing on orthopedic, spine, and pain management services. Provide safe, effective nursing care in circulating or scrub... 

Medical Services of America

Chaplain Hospice Job at Medical Services of America

 ...Job Description Lead with Compassion Hospice Chaplain | Scottdale, Greensburg, Uniontown, PA Employment Type: Full-Time Salary...  ...an accredited seminary or school of theology OR certified in hospital/pastoral ministry (preferred). Experience as a hospital or... 

LanceSoft

Travel Pathologists' Assistant Job at LanceSoft

 ...Job Description LanceSoft is seeking a travel Pathologists' Assistant for a travel job in Oklahoma City, Oklahoma. Job Description & Requirements ~ Specialty: Pathologists' Assistant ~ Discipline: Allied Health Professional ~ Start Date: 08/04/2025~ Duration... 

Panda Restaurant Group

Store Manager Job at Panda Restaurant Group

 ...Description Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. Thats why we offer...