Job Description

Job Description Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing opening/closing, approving time records, and scheduling to ensure proper coverage. Collaborates with external partners to support community outreach and external partnerships, assisting the Pharmacy Operations Manager with initiatives. Supports Store Manager in using data, analysis, and team input to make informed decisions, follow-up, and monitor impact. Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders. Oversees inventory for the front end and pharmacy, including resets, price changes, trend analysis, and training team members on inventory procedures. Ensures execution of operational feedback from leadership through delegation and supervision. Maintains store cleanliness and appearance; manages repairs and responds to emergencies. Ensures team members are trained on computer and technology systems. Prioritizes safety and security, ensuring compliance with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products. Completes special assignments as needed. Business Performance Management Analyzes financial and performance data to create action plans for store improvement. Uses KPIs and other tools to engage the team, identify sales opportunities, and support growth initiatives. Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary. People & Performance Management Leads and trains team members, providing coaching, mentoring, and support for career development. Manages performance through responsibility assignment, goal setting, feedback, and recognition. Recruits and retains talent, manages staffing needs, and develops future leaders. Follows proper procedures for hiring, training, and record-keeping, ensuring legal compliance. Establishes a culture of accountability through clear expectations and performance management. Training & Personal Development Completes Store Manager training programs and ongoing development courses. Monitors personal performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a valid pharmacy technician license as required. Communications Maintains open communication with team through meetings and discussions. Assists in planning and communicating store strategies. External Basic Qualifications Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience. Leadership abilities, business ethics, self-motivation, and strong communication skills. Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks. Fluency in English (except in Puerto Rico). Flexible schedule including evenings and weekends. Willingness to accept promotion and relocate if necessary. Ability to transfer within the same area. Preferred Qualifications Bachelor’s Degree. Management experience, including supervising and managing both front-end and pharmacy teams. For external candidates: retail or food industry experience, preferably with a business major. We consider employment of qualified applicants with arrest and conviction records. Equal Opportunity Employer, including disability/veterans. This information promotes pay transparency and equal employment opportunities at Walgreens. The current salary range is $45,000 - $71,550, depending on various factors. This role remains open until filled. To review benefits, visit jobs.walgreens.com/benefits . If unable to click, copy and paste the URL into your browser. Employment Details Type: Full-time Function: Retail Shift: Various Campus Req?: No Store: 09199-FALCON CO District: 308-COLORADO SPRINGS CO Location: 7392 MCLAUGHLIN RD, FALCON, CO, 80831-04713-09199-S District Office: 2785 DUBLIN BLVD, COLORADO SPRINGS, CO, 80918 #J-18808-Ljbffr Walgreens

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