Job Description Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises store operations and team activities, including assigning daily tasks, delegating responsibilities, managing schedules, approving time records, and handling scheduling conflicts to ensure proper coverage. Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager. Supports Store Manager in leveraging data and team input for decision-making, follow-up, and impact monitoring. Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders. Oversees inventory management for both front end and pharmacy, analyzing trends and creating corrective action plans; trains team members on inventory procedures. Ensures execution of operational feedback from leadership through delegation and supervision. Maintains store cleanliness and appearance, manages repairs and emergency responses. Ensures team members are proficient with computer systems and software. Prioritizes safety and well-being of team members, utilizing the Security Operations Center effectively. Ensures compliance with all policies, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products. Completes special assignments and other tasks as needed. Business Performance Management Analyzes financial and performance data to create action plans supporting business goals. Uses KPIs and other tools to engage the team, identify sales opportunities, and implement growth initiatives. Supports Pharmacy operations during busy periods, including serving as a pharmacy technician if necessary. People & Performance Management Leads and trains team members, providing coaching, mentoring, and support for career development. Handles performance management, including setting responsibilities, goals, providing feedback, and recognizing achievements. Manages talent acquisition, builds staffing pipelines, and participates in hiring decisions. Follows proper procedures for recruitment, record keeping, and training, ensuring legal compliance. Establishes a culture of accountability with clear expectations, performance plans, and disciplinary actions. Training & Personal Development Completes Store Manager training programs and required courses. Monitors personal performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a valid pharmacy technician license as required. Communications Maintains open communication with team through meetings and discussions. Assists in planning and communicating store strategies. External Basic Qualifications Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience. Demonstrated leadership, ethics, self-motivation, communication skills, and business acumen. Willingness to complete Store Manager training (LEAP) or Walgreens Leadership Essentials within 12 weeks if placed in ESM role. Fluent in English (reading, writing, speaking). Flexible schedule including evenings and weekends. Willingness to accept promotion to Store Manager, possibly involving relocation. Ability to transfer within the same area. Preferred Qualifications Bachelor’s Degree preferred. Management experience, including supervising others and managing both front-end and pharmacy, especially for internal candidates. Retail or food industry experience, especially for external candidates. We consider employment of qualified applicants with arrest and conviction records. Equal Opportunity Employer, including disability/veterans. This information promotes pay transparency and equal employment opportunities at Walgreens. The salary range is $45,000 - $71,550, depending on various factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits . If unable to click, copy and paste the URL into your browser. #J-18808-Ljbffr Walgreens
...PRIMARY PURPOSE OF POSITION Responsible for performing engineering and technical tasks, under general supervision, in support of nuclear plant operations. PRIMARY DUTIES AND ACCOUNTABILITIES Perform engineering and technical tasks as assigned by supervision...
...is absent. Qualifications/Requirements Superior customer service skills, preferably in the fitness industry. Experience working as an Assistant Manager at Planet Fitness. Exceptional leadership, diplomacy and listening skills. Basic computer proficiency...
...Company Description Embassy Suites by Hilton is a renowned hotel chain that anticipates travelers' needs by offering two-room... ...Description This is a full-time on-site role for a Hotel General Manager located in Fayetteville, NC. The Hotel General Manager will...
...the Mortgage sector and is focused on growing our market share in the states we currently operate. We are currently hiring talented CRA Loan Officers who proactively identify, develop and maintain a quality network of business relationships that serves as a source of referrals...
...to our clients along with our local partners throughout the communities we serve. Sodexo is seekingan experienced Executive Chef, Catering at Morgan State University located in Baltimore, Maryland. Morgan State University is the premier public urban...