Front Desk Agent Job at Gulph Creek Hotels, Berwyn, PA

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  • Gulph Creek Hotels
  • Berwyn, PA

Job Description

Full job description

FLEXIBILITY IS A MUST FOR THIS POSITION.

Our hotel is open 24 hours a day. 7 days a week.
  • Do you have the flexibility to work any shift at any given time?
  • Are you someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests.
If so, then we are seeking you as a candidate for Front Office Agent. Shift availability: (slot with flex to cover)
  • Day Shift (7am-3pm)
  • Night Shift (3-11pm)
You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Hotel Front Desk experience preferred. Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day. Duties and Responsibilities (including but not limited to):
  • Greeting each and every guest as they enter and exit the building
  • Checking guests in and out of the hotel
  • Answering phones and transferring calls to the appropriate hotel department when necessary
  • Booking/modifying reservations for guests
  • Answer various questions from guest in a pleasant manner
  • Respond effectively to guest complaints and provide excellent customer service to hotel guests
  • Complete in full a daily front desk checklist
  • Run various reports on the Front Desk System for management
  • Deliver items to guest rooms
  • Lift and organize packages for guests and also hotel inventory orders
  • Perform duties in other areas of the hotel (housekeeping, maintenance, kitchen, etc...) when requested.
  • Refill coffee canisters
  • Maintaining cash drawer contents and making change for guests
  • Completing all required duties in a prompt manner as assigned by management
  • Other duties as assigned by management
Requirements, MUST:
  • have reliable transportation to/from the hotel
  • arrive on time for scheduled shift to relieve previous shift
  • be able to understand and carry out instructions (bi-lingual a plus)
  • be able to bend, stand, and walk during the full shift
  • be able to lift 20 pounds
  • be able to maintain a professional manner in stressful situations
  • be able to communicate on the phone and in person and answer questions from guests in a prompt manner
  • be able to use math skills to calculate appropriate change to guests
  • answer phone calls for management when off property
  • have experience in customer service and preferably hotel experience
  • possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
  • adhere to requirements on appropriate work attire
Full-time Schedule:
  • 8 hour shift
  • Day, Evening, Holiday, Weekends
Experience: • front desk - 1 year (Preferred) Education: • High school or equivalent (Preferred) Work Location: • One location - Berwyn, Pa. Communication method(s) used:
  • Email
  • Phone
  • In person
This Company Culture:
  • Detail-oriented -- quality and precision-focused
  • Team-oriented -- cooperative and collaborative
  • People-oriented -- supportive and fairness-focused
Work Remotely: • No Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Work setting: • In-person Experience:
  • FOSSE (Preferred)
  • Hotel Front Office: 1 year (Required)
Ability to Commute: • Berwyn, Pa (Required) Work Location: In person 7:00am -11:00pm Gulph Creek Hotels

Job Tags

Holiday work, Full time, Remote job, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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