Front Desk Agent Job at Gulph Creek Hotels, Berwyn, PA

akNUT3JnaWlYUXV4U1g1em9EZTBMQkxzakE9PQ==
  • Gulph Creek Hotels
  • Berwyn, PA

Job Description

Full job description

FLEXIBILITY IS A MUST FOR THIS POSITION.

Our hotel is open 24 hours a day. 7 days a week.
  • Do you have the flexibility to work any shift at any given time?
  • Are you someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests.
If so, then we are seeking you as a candidate for Front Office Agent. Shift availability: (slot with flex to cover)
  • Day Shift (7am-3pm)
  • Night Shift (3-11pm)
You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Hotel Front Desk experience preferred. Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day. Duties and Responsibilities (including but not limited to):
  • Greeting each and every guest as they enter and exit the building
  • Checking guests in and out of the hotel
  • Answering phones and transferring calls to the appropriate hotel department when necessary
  • Booking/modifying reservations for guests
  • Answer various questions from guest in a pleasant manner
  • Respond effectively to guest complaints and provide excellent customer service to hotel guests
  • Complete in full a daily front desk checklist
  • Run various reports on the Front Desk System for management
  • Deliver items to guest rooms
  • Lift and organize packages for guests and also hotel inventory orders
  • Perform duties in other areas of the hotel (housekeeping, maintenance, kitchen, etc...) when requested.
  • Refill coffee canisters
  • Maintaining cash drawer contents and making change for guests
  • Completing all required duties in a prompt manner as assigned by management
  • Other duties as assigned by management
Requirements, MUST:
  • have reliable transportation to/from the hotel
  • arrive on time for scheduled shift to relieve previous shift
  • be able to understand and carry out instructions (bi-lingual a plus)
  • be able to bend, stand, and walk during the full shift
  • be able to lift 20 pounds
  • be able to maintain a professional manner in stressful situations
  • be able to communicate on the phone and in person and answer questions from guests in a prompt manner
  • be able to use math skills to calculate appropriate change to guests
  • answer phone calls for management when off property
  • have experience in customer service and preferably hotel experience
  • possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
  • adhere to requirements on appropriate work attire
Full-time Schedule:
  • 8 hour shift
  • Day, Evening, Holiday, Weekends
Experience: • front desk - 1 year (Preferred) Education: • High school or equivalent (Preferred) Work Location: • One location - Berwyn, Pa. Communication method(s) used:
  • Email
  • Phone
  • In person
This Company Culture:
  • Detail-oriented -- quality and precision-focused
  • Team-oriented -- cooperative and collaborative
  • People-oriented -- supportive and fairness-focused
Work Remotely: • No Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Work setting: • In-person Experience:
  • FOSSE (Preferred)
  • Hotel Front Office: 1 year (Required)
Ability to Commute: • Berwyn, Pa (Required) Work Location: In person 7:00am -11:00pm Gulph Creek Hotels

Job Tags

Holiday work, Full time, Remote job, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

Similar Jobs

CSArch

Administrative Assistant Job at CSArch

 ...firm-wide emails relevant to Staff Meetings and Events. Order requested supplies for meetings and events. Assist HR with onboarding/data entry of new hires and other relevant tasks. At times there may be confidential requests or confidential information that you are... 

Mosaic

Specialized Home Provider - Liberal, KS Job at Mosaic

Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic at Home Average annual income of $47,000 (federally tax-free) plus monthly rent/household expenses. You must reside in the state of Kansas (due to state...

Kaiser Permanente

Clinical Trial Research Coord I- San Leandro Job at Kaiser Permanente

 ...Job Summary: The Clinical Trial Research Coordinator I (CTRC-I) is a novice level position which, under the clinical direction of the Principal Investigator...  ...). Under specific direction, assist with data entry of study activity onto a case report form (paper... 

Rosing Pott & Strohbehn

Associate Attorney Job at Rosing Pott & Strohbehn

 ...practice throughout California and Arizona.We are seeking to add a litigation associate attorney (1-6 years) to our growing team.We are pleased to offer flexibility with on site and remote working options. If you are interested, or know somebody who is, please contact... 

Columbus College of Art and Design

Safety & Security Officer- 3rd Shift Job at Columbus College of Art and Design

 ...Safety & Security Officer- 3rd Shift CCAD's Security department is seeking a Campus Safety & Security Officer for 3rd shift. The...  ...all times. We are dedicated to our mission of being an agile, trusted, strategic partner who delivers sustainable service and solutions...