Hotel Front Desk Agent Job at Seawind Hotel Investment LLC, Washington DC

anlyQnF3YWlXd3EzVFhaMnBERzNMaEh0Z1E9PQ==
  • Seawind Hotel Investment LLC
  • Washington DC

Job Description

Our job opportunity:
Position : Hotel Front Desk Agent (Full time or Part Time).

What you get to do in this role:
  • Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
  • Maintains an inventory of vacancies, reservations, and room assignments.
  • Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints professionally and courteously.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers’ privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.


What candidate traits are needed to be successful in this role?

  • High school diploma or equivalent.
  • Previous hotel-related experience preferred.
  • Ability to communicate with the public, hotel staff, and management professionally.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends and holidays.


Equal Employment Opportunity
Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard for race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity, or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Ability to commute/relocate:

  • Seattle, WA 98188: Reliably commute or planning to relocate before starting work (Required).


Experience:

  • Customer service: 1 year (Required).
  • Hotel experience: 1 year (Required).


Job Types:
Part-time, Full-time.

Salary : Depends on experience


Benefits :

  • Employee discount.


Schedule :

  • 8-hour shift.
  • Day shift.
  • Evening shift.
  • Monday to Friday.
  • Night shift.
  • On call.
  • Weekend availability.

Work Location: In person.

Job Tags

Holiday work, Full time, Part time, Local area, Relocation, Flexible hours, Shift work, Day shift, Afternoon shift, Monday to Friday,

Similar Jobs

SUNY Maritime College

Head Men's and Women's Swimming & Diving Coach/Director of Aquatics Job at SUNY Maritime College

 ...Maritime offers an array of employment opportunities stemming from entry level to professional positions which encourage growth and...  ...Bachelor's degree ~1 - 2 yearsexperience in collegiate athletics, sports administration, or event management ~ Strong leadership and... 

Clark County, NV

2025 Parks and Recreation Part-time Positions Job at Clark County, NV

 ...Location : Clark County - Las Vegas, NV Job Type: PART-TIME Job Number: PTH-CCPR 2025 Department: Parks & Recreation Division: Recreation Opening Date: 01/07/2025 Closing Date: 12/31/2025 11:59 PM Pacific ABOUT THE POSITION APPLY TODAY... 

Comfort Systems USA Southeast

HVAC Installer ( {{city}}) Job at Comfort Systems USA Southeast

 ...As an HVAC Installer, you will work with our mechanical projects team to complete commercial mechanical equipment change out, retrofit and installation projects. Typical projects include installation, replacements and retrofits of HVAC equipment, sheet metal / ductwork... 

Primark

Store Manager - Fashion-Forward Brand Influence (Hiring Immediately) Job at Primark

 ...build optimal stock levels, maximize visual impact, while owning the resource planning and scheduling process to deliver the right people in the right place at the right time, within agreed budgets and by managing controllable cost. This is your moment to thrive! What... 

Johnson Controls

HVAC TB Chiller Mec (un) Job at Johnson Controls

 ...HVAC TB Chiller Journeyman Mechanic I (un) What you will do Johnson Controls Inc. is looking for forward-thinking talent...  ...the most exciting and relevant facilities, HVAC chillers and commercial products in todays market. Our talented people empower us, and...