SUMMARY: The General Manager manages all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company. Models and acts in accordance with McNeill Keys to Success guiding principles, and as a team member joins the mission “People Serving People”.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties as assigned by supervisor or management.
QUALIFICATIONS:
Education/Experience: High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience.
Skills:
Working Conditions:
RELATIONSHIPS:
Internal: Assistant General Manager, Front Office Manager, Department Heads, Human Resources, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate level
External: Vendors: For purchasing, accounts receivable and accounts payable
Guests/Clients: To provide customer service
PHYSICAL/COGNITIVE ACTIVITES:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the job's physical and mental activities to the end that an applicant with a disability can determine whether they can do this job either with or without accommodations.
The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel. This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.
While performing the duties of this job, the employee is frequently required to stand, walk; sit; bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear. Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use a sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.
Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.
Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.
This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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