Information Technology Manager Job at The Phoenix Group, New York, NY

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  • The Phoenix Group
  • New York, NY

Job Description

Responsibilities:

  • Lead the planning, execution, and delivery of business-critical projects using broad expertise in project and team management—working independently and in collaboration with department heads.
  • Provide strategic leadership and oversight of the Company’s IT infrastructure, ensuring alignment with organizational goals.
  • Partner with executive leadership to identify, assess, and address the company’s technology needs.
  • Deliver responsive, high-quality technical support to staff regarding hardware, software, and IT systems.
  • Manage outsourced IT services, ensuring performance, cost-efficiency, and alignment with service level expectations.
  • Oversee procurement, inventory management, and lifecycle disposition of all hardware and software assets.
  • Act as the primary liaison for IT-related vendor engagements, including bids, contracts, and ongoing service agreements.
  • Proactively monitor IT systems for security threats by reviewing firewall logs, event logs, patch reports, antivirus scans, and related metrics to safeguard critical operations.
  • Ensure the confidentiality, integrity, and availability of all IT systems, communication platforms, and infrastructure.
  • Develop, implement, and regularly update disaster recovery and business continuity plans.
  • Lead both internal and remote business continuity test drills, managing all phases from planning through post-test evaluation.
  • Supervise IT-related components of office construction and renovation projects.
  • Coordinate and support all IT-related internal and external audits, examinations, and compliance reviews, including responses to findings and recommendations.
  • Perform other related duties and projects as assigned.

Qualifications:

  • Bachelor’s degree required; advanced certifications are a plus.
  • Project Management certifications (e.g., CAPM, PMP) and technical certifications (e.g., MCITP, VCP) are advantageous.
  • 5–7 years of hands-on IT experience with demonstrated supervisory responsibilities; law firm experience preferred.
  • Strong application support skills and in-depth technical knowledge of telecommunications, networking, and PC operating systems, including:
  • Microsoft Windows 10 and above, Office 2016 and Office 365
  • Microsoft Outlook with cloud-based Exchange
  • PC imaging and deployment tools (e.g., Intune)
  • iManage Cloud Document Management
  • Litera Workshare, Adobe Acrobat
  • Veeam for data backup and recovery
  • Video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
  • Worldox, Workshare Professional, Power PDF
  • CRM and Rippe & Kingston billing software
  • eDiscovery tools (e.g., Relativity and other hosted platforms)
  • Proficient in VMware and virtualized environments.
  • Experience managing mobile devices (iOS, Android), MDM solutions, and office equipment (HP, Canon, Xerox).
  • Working knowledge of Active Directory and basic network administration.

Job Tags

Remote job,

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