Job Description

Job Description

Job Description

Description:

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a full-time business Intelligence Assistant to join our team at our Benton Harbor Women's Health Center location! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation starting at $17.75/hour and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

Work Schedule:
Typically Monday - Thursday from 8:00 a.m. - 5:00 p.m. with Friday and Evening Hours as necessary. - NO WEEKENDS!!

Minimum Qualifications

• Completion of High School Diploma or equivalent with basic level of reading, writing, and mathematical skills.
• Bilingual in Spanish and English at a level of proficiency expected by InterCare through language assessment.
• Knowledge of vocabulary in English and Spanish applicable to the area of interpretation.
• Understands and applies the standards of practice and ethics related to the field of interpretation as developed by the National Council on Interpreting in Health Care (NCIHC).

Primary Accountability

A Spanish Interpreter is responsible for providing accurate interpretation between patient, family members when applicable, and InterCare staff. Interpretation is defined as relaying messages verbally from one language to another and does not include written translation. Additionally, the Spanish Interpreter will serve as a cultural mediator and patient advocate if necessary.

Description of Primary Duties & Responsibilities

• Provides accurate English/Spanish interpretation for verbal exchanges.
• Speaks proficiently, fluently and clearly in English and Spanish.
• Interprets message without adding or omitting any information.
• Uses appropriate vocabulary for the clinical area for which providing interpreting services.
• Manages the flow of the session to ensure accuracy of the interpreting.
• Respects the level of difficulty of language, style, and tone being used by the person speaking.
• Serves a cultural mediator and patient advocate as it relates to communication barriers.
• Demonstrates cultural awareness; aspects of Hispanic/Latino culture that could potentially be a barrier in communication.
• Continuously strives to learn evolving cultural elements of the people for whom they interpret.
• Identifies cultural misunderstandings and professionally informs all parties involved.
• Understands the resources available to Limited English Proficient (LEP) patients and speaks up on their behalf to ensure linkage to those resources.
• Provides assistance to the front office support staff in clerical tasks as needed.
• Greets, assists, and routes patients appropriately and courteously.
• Handles follow up phone calls to patients, particularly to Spanish speaking patients.
• Assists with medical record scanning in the EHR
• Maintains adequate exam room supplies.

Description of Primary Attributes

General Development

• Work effectively with a multidisciplinary team, organizational staff and community agencies.
• Duties require the ability to effectively perform in response to workflow, staff and patient needs.
• Ability to identify and apply effective solutions to situations encountered in functional role.

Professional and Technical Knowledge

• Able to prioritize and organize responsibilities multitask and maintain focus under pressure.
• Excellent customer service skills.

Technical Skills

• Proficient in Microsoft Office Suite.
• Capable of using office equipment.
• Ability to use clerical and numerical skills.

Communication Skills

• Possesses a professional and appropriate level of written and verbal communication skills.
• Respectfully communicates patient needs and provides feedback to staff related to their exchanges with Hispanic/Latino patients.
• Communication reflects the appropriate level of concern and respect for the situation.
• Uses professional and cultural appropriate ways of showing respect.

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 40 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.
• Must be able to hear and communicate with clients and staff on the telephone and those who are served in person.
• Must have vision which is adequate to read clinical documentation, and watch trainings on a computer screen. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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