Job Description

Job Description

At Master Technology Group, Inc. (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We’re looking for excited and motivated individuals who are as excited to build this organization as we are. Isn’t it time you were a part of something great?

JOB SUMMARY

Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.

The IT Support Specialist manages systems and provides end-user technical support, including assistance with PCs, applications, printing, and mobile devices.

The ideal candidate will possess strong technical aptitude, with thorough knowledge of network and hardware troubleshooting, and will deliver exceptional customer service. This role requires building and maintaining professional relationships with internal clients, vendors, and partners. The position demands self-motivation, proactive project management, and the ability to set and achieve goals independently.

To succeed, the IT Support Specialist must be organized, capable of multitasking in a dynamic environment, and maintain accurate records of all work performed. Strong verbal and written communication skills are essential for effectively supporting users and collaborating with team members.

The IT Support Specialist must be based in the Twin Cities area, as it is a full-time, in-office role. Working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

This position reports to the Manager of IT and Business Transformation.

KEY DUTIES AND RESPONSIBILITIES

• Deliver prompt, friendly, and professional technical support and solutions to all users
• Configure, monitor, and maintain system audit reports to ensure security and performance
• Manage, troubleshoot, and update hardware and software assets effectively
• Create and manage system permissions and user accounts
• Develop and maintain internal and external processes to optimize support workflows
• Support training initiatives, including IT devices, software, and multi-factor authentication (MFA)
• Assist with the installation of new computers, mobile devices, and related equipment
• Communicate work completed clearly and effectively to team members and clients
• Support internal data and software testing processes to ensure system stability
• Configure user settings and components for business systems
• Perform testing during system upgrades to identify and mitigate issues proactively
• Stay current on advancements in technology, equipment, and repair techniques
• Quickly identify technical issues and escalate complex problems to appropriate resources
• Provide remote and on-site troubleshooting for equipment and systems
• Perform other related duties as assigned

QUALIFICATIONS

• Associate degree in IT or a related field, or equivalent experience (3+ years of relevant training, work experience, and education)
• Working knowledge of a broad range of software installation, configuration, and troubleshooting tools
• Experience with PC hardware and software setup, configuration, and network support functions
• Proficiency in a Windows environment, including MS Office applications (Outlook, Excel, Word) and other standard tools
• Proven customer service and interpersonal skills, with the ability to build strong professional relationships
• Strong problem-solving and decision-making capabilities
• Excellent time management and organizational skills
• Effective written and verbal communication skills 

PERFORMANCE MEASUREMENTS

• Demonstrates a clear understanding of the key duties and responsibilities of the position
• Shows enthusiasm and effort to perform all aspects of the role effectively
• Exhibits competence and capability to execute key duties and responsibilities efficiently
• Consistently meets expected standards of quality and customer satisfaction
• Completes assigned tasks promptly and adheres to project deadlines
• Always represents MTG in a professional manner, embodying the company’s standards of conduct and appearance
• Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
• Maintains effective working relationships and collaborates well within a team environment
• Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
• Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
• Embodies MTG’s Core Values:
• People First: Demonstrates humility, helpfulness, and genuine care for others
• Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
• Sense of Urgency: Responds promptly and diligently to organizational and client needs
• Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
• Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards

COMPENSATION AND BENEFITS

• Rate of Pay $27.88 - $34.62 per hour DOQ
• Phone Stipend
• Medical, Dental & Vision Insurance
• 401k Match
• PTO
• Nice Healthcare
• Life Insurance – Company-provided
• STD / LTD – Company-provided
• Employee Referral Bonus
• Development Opportunities

  Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

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