Location: D.C. - 3 days onsite
Job Type: 12-month contract
Compensation Range: $35-38 per hour
Our large nonprofit client is seeking a ombudsman specialist to join their team on a long-term contract. The ideal candidate should have a strong background in customer service, particularly in a call center environment. The ability to adapt to a fast-paced and dynamic work environment is crucial, as well as having the capacity to work well under pressure. Candidates must be able to manage highly sensitive and potentially volatile escalated communications on behalf of senior leadership through a variety of channels.
Responsibilities
Requirements
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