Job Description

Morris Medical Associates Office Manager

Located in Parsippany, New Jersey 07054

Position Summary: Responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas.

Duties and Responsibilities

• Oversees all aspects of the patient experience. Including, but not limited to, scheduling, registration/check-in, and billing.
• Responsible for correct posting and reconciliation of time-of-service money.
• Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed.
• Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department.
• Manage nonclinical office staff including recruiting/hiring, training, coaching, and counseling, performance, terminations, and payroll.
• Ensure compliance of Consensus policies, procedures, maintain licensures.
• Drive practice performance improvement activities, including, but not limited to, increasing patient volume, evaluating expense reduction opportunities, and supporting the integration of various initiatives and technology.
• Maintain files in accordance with CMG policy and Federal guidelines
• Assure the OSHA and HIPAA compliance has been met yearly
• Address, review and ensure proper communication and closure of patient complaints
• Ensure proper supply inventory and storage (medical and administrative)
• Manage buildings, extensions, repairs, decorations, and fixtures in conjunction with other managerial staff in the building.
• Organize/sort/route all office correspondence, mail, postage.
• Work with the home office to coordinate marketing and advertising.
• Assure compliance with all state and federal regulations.
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
• Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

• High school diploma, or GED required
• Experienced with Value Based Care
• Five years of clinical experience strongly preferred
• Be willing to travel between offices as needed
• Strong patient service and management skills required
• Knowledge of computer accounting programs, spreadsheets, and all Microsoft applications.
• Knowledge of business management and basic accounting principles to direct the business office.
• Knowledge of medical terminology, coding, and office procedures.
• Knowledge of third-party and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs.

Knowledge and Skills/Expected Competencies

• Ability to maintain confidential information
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
• Strong communication and interpersonal skills. Ability to clearly communicate medical information to professional practitioners and/or the public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Ability to provide guidance and training to professional and technical staff in area of expertise.
• Good interpersonal skills, sense of urgency, being proactive and ownership for one's work.
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to face multiple deadlines that must be met on time.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
• Helpful and constructive view of working with others to achieve positive outcomes.
• Ability to develop and implement new approaches to improve processes, procedures, or the general work environment.
• Taking responsibility and being accountable for your own actions
• Ability to review critical issues, effectively solve problems and create action plans

Featured Benefits:

• Health, dental, and vision insurance.
• 401K with automatic employer contribution.
• PTO and Paid Holidays.
• Company paid Life Insurance.
• Access to voluntary short and long-term disability insurance.
• Access to additional life insurance.
• Access to a variety of Wellness programs.

The compensation range for this position is $75,000- $85,000 annually. Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.

Physical/Mental Demands and Work Environment: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk, and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

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