Product Support Specialist Job at Masis Staffing Solutions, Peoria, AZ

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  • Masis Staffing Solutions
  • Peoria, AZ

Job Description

Job Description

Do you have strong customer service skills and are bilingual in English and French? If so we are seeking a Customer Service/Product Support Representative in Peoria Arizona. This temp-to-perm position is a great career growth opportunity for either entry level or recent graduates with training provided.

Starting Pay: $18.00 - $20.00 per hour

  • Schedule: Sunday – Thursday 8:00 am – 4:30 pm (Sunday work-from-home day).
  • Training: Onsite for a minimum of 1 month, dependent on individual progress and initiative.

Responsibilities

  • Provide exceptional customer support through various channels including phone, email, and chat.
  • Assist clients with product inquiries, troubleshooting issues, and providing solutions in a timely manner.
  • Conduct outbound calls to follow up on customer feedback and ensure product satisfaction.
  • Maintain accurate records of customer interactions and transactions through data entry in our systems.
  • Collaborate with sales and client services teams to enhance the overall customer experience.
  • Utilize Microsoft Office tools to create reports and analyze customer data for continuous improvement.
  • Demonstrate effective phone etiquette while communicating with customers to uphold company standards.

Qualifications

  • Bilingual in English and French.
  • Previous experience in customer service or call center environments is preferred.
  • Strong communication skills with the ability to convey information clearly and effectively.
  • Proficient computer skills, including familiarity with Microsoft Office applications.
  • Excellent typing skills with attention to detail for accurate data entry.

Job Tags

Hourly pay, Permanent employment, Temporary work, Work at office, Sunday,

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