Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

aUNyTXFBU2dYUSs3VDNKeG9qSzBMUkhpalE9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

Superprof

Superprof, the USA’s #1 tutoring network, is offering you the chance to become a private Mathematics tutor Job at Superprof

 ...Company Profile Superprof is the USA's leader in private tutoring and dedicated to connecting those who want to learn and those who want to teach. Our knowledge-sharing platform allows tutors and students to find each other easily and in total confidence. Job Description... 

Rely Services®

Data Entry Specialist Job at Rely Services®

 ...Job title: Data Entry Specialist - Only ( Wisconsin and Michigan) Data Entry experienced profiles will be shortlisted. Job Type: Long term contract Location: ( Wisconsin and Michigan) Time: Any half of the day would work during the week Pay Rate: Starting... 

Mammoth Mountain

Bus Driver, Winter 25-26 Job at Mammoth Mountain

 ...Seasonal) At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass...  ...adverse weather, bus cleaning. Variable schedule; some evening/night work. Part-time considered. Typically, 4 days/week, up to 10 hours/day.... 

J.R. Orenstein Agency

Insurance Sales Representative Annual Salary Plus Commission Job at J.R. Orenstein Agency

 ...Job Description Job Description Looking for a career in sales with real training, a strong base salary, and six-figure potential...  ...Get Unlimited Compensation: including W2 base salary + commission + bonus Full paid training and daily sales coaching Long... 

Load and Go Cargo LLC

Class A Company Drivers and Owner Operators Hiring Job Job at Load and Go Cargo LLC

Class A Company Drivers and Owner Operators Hiring JobAmazon, UPS, Fedex and similar light loadsDrop and Hook - 50-70%Deadhead Miles Paid$0.70 per mile if you run at least 3750 miles a week (below that pays $0.65 per mile)https://loadandgocargo.comPay: $0.70...