Job Description

Overview

Cinema West has a great opportunity available!

We are seeking a dynamic and experienced General Manager to lead our team and ensure an outstanding guest experience.

This is a fun and hands-on position in the exciting field of cinema.

The position is key to providing movie-goers with an enhanced and welcoming theatre experience.

Benefits

• Medical & dental
• Matched 401(k)
• Paid Vacation
• Six Sick days
• Growth Opportunities
• Strong Leadership Team Environment
• Employee Discounts
• Bonus Opportunities

Requirements

Position: General Manager

Status: Full-Time Benefits Eligible

Salary Range: $70k-$100k

The theatre General Manager (GM) is responsible for

• Establishing and maintaining exceptional guest services
• Overseeing all aspects of the theatres operation and enforcing Company policies
• Ensuring maximum sales and profitability through merchandise, inventory, expense control, payroll, human resources management
• Managing operating costs

This is a full-time, exempt position. The GM reports to the Head of Operations. The minimal time commitment for this position is 40 hours per week. Cinema West is a year-round operation (365 days). Workdays may vary and depend upon business demands. The GM is required and/or expected to work on-site at the theatre and work weekends and weeknights, as well as holidays.

This position is not a work-from-home position. Attendance and physical presence at the theatre is an essential function of the position.

Primary Duties & Responsibilities

Superb Leadership

• Lead, guide and mentor employees/staff to maximize the theatres profitability
• Provide hands-on, lead-by-example leadership to staff/employees
• Analyze business trends to develop and implement plans to increase sales and meet/exceed goals
• Minimize shrink, expenses and payroll
• Manage risks such as employees and guests safety, loss prevention and emergency situations
• Ensure compliance with all internal Company policies and procedures through regular theatre management/staff meetings, theater walk-throughs, audits, etc.
• With the assistance of the Corp. Office, ensure compliance with all local, state and federal laws
• Maintain compliance with fire, health, building and labor laws, regulations and statutes
• Manage human resources responsibilities, inclusive of but not limited to hiring/firing employees, managing staff, conducting safety meetings, facilitating proper communication amongst staff, enforcing policies, overseeing and enforcing the illness and injury prevention program, and monitoring and enforcing Company standards for all employees
• Partner with the Corp. Office to set and maintain the long-range financial goals and brand/marketing standards

Operation

• Understand the theatres financials and key performance metrics
• Achieve or exceed key financial and metric targets
• Ensure compliance with policies and procedures
• Maintain a world-class showcase theatre (professionalism, respect, cleanliness & theatre-pride)
• Continually offer suggestions for improvement to management
• Ensure employees and guests are in a safe environment; resolve theatre/operational issues timely and professionally
• Assume full responsibility for nightly/weekly documentation and reporting (cash handling, deposits, coupons, gift certificates, etc.)
• Ensure appropriate merchandise stock levels and concession items are effectively stocked
• Ensure the theatre operations remain under budget and are financially sustainable
• Control costs, including operating expenses, supplies, concessions, janitorial fees and maintenance charges
• Ensure all repairs and maintenance are done in a timely and cost-effective manner, including concessions equipment, projection equipment and any other theatre property

Employees & Employee Development

• Manage employee work schedules to maximize efficiencies and minimize payroll costs
• Develop, train and mentor high-performing employees for positional upward mobility
• Complete employees annual or periodic Performance Reviews
• Resolve employee conflict and issues
• Partner with HR to ensure Cinema West is the employees employer-of-choice
• Create a work place that respects employees from different backgrounds, values diversity, and is equitable and inclusive to all
• Document and develop a Performance Improvement Plan for poor performing or problematic employees
• Create a high-morale workplace
• Train employees in all aspects of theatre operations
• Communicate regularly with the Assistant Managers about achieving desired results
• Coach for improvement to all levels of employees
• Create a great workplace by retaining and rewarding high performing employees, and coaching and counseling others as needed

Guests Experience

• Strive for Cinema West to be the #1 theatre-of-choice for all guests
• Partner with employees/staff in creating outstanding guests experiences
• Ensure that all guests receive an outstanding theatre experience service by providing an impressive, friendly, respectful, safe and clean theatre

Supervisory Responsibility

This position has supervisory responsibilities. The GM serves as a coach and mentor for other employees and is responsible for recruiting, hiring, training, empowering, coaching, counseling, disciplining and terminating employees.

Travel

This position includes occasional travel for company meetings, transfer of goods between locations, and/or possible assistance at another location.

Physical Demands of the Job

Attached is the Physical Demands Statement detailing the physical requirements/capabilities of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform essential functions.

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