Call Center Representative Job at ROCS Grad Staffing, Reston, VA

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  • ROCS Grad Staffing
  • Reston, VA

Job Description

Why You Want to Work Here:

Join a mission-driven financial institution where the contact center serves as a launchpad for long-term career growth. Many team leaders and branch managers began in this very role. If you're looking to build your career in customer service or banking, this is a fantastic entry point with clear upward mobility. The team offers strong mentorship, performance incentives, and a supportive environment for learning.

Responsibilities:

  • Serve as a point of contact for member inquiries via phone, email, and online tickets
  • Make outbound calls to follow up on documentation or support requests (approx. 20 calls/day)
  • Troubleshoot account issues and escalate when appropriate
  • Maintain and update accurate member records and process service requests
  • Cross-sell financial products and services when appropriate
  • Perform administrative tasks including data entry, scanning, and general support
  • Comply with all financial, regulatory, and security standards

Requirements:

  • 1–3 years of experience in customer service, administrative support, or a call center environment
  • Previous experience in banking, credit unions, or financial services is a plus
  • Must be detail-oriented, organized, and able to multitask efficiently
  • Strong communication skills and a willingness to make product recommendations
  • Must be comfortable working with numbers and able to pass a credit and background check
  • High school diploma or equivalent required
  • Ability to pass a series of assessments including typing, computer literacy, and aptitude tests

Fulltime, Onsite

$18-$20/hr

Job Tags

Full time,

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