Customer Service Representative- (Remote but only local candidates) Job at Real Soft Inc, Mason, OH

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  • Real Soft Inc
  • Mason, OH

Job Description

Job Description

Job Description

Position: Customer Service Representative
Location: Mason, OH 45040 (Remote – Local candidates only; must pick up equipment onsite )
Pay Rate: $17/hour (W2)
Client: Luxottica

Schedule & Training:

  • Training: Mon–Fri, 9:00 AM – 5:30 PM (Virtual)
  • Shifts: Mon–Fri, 8:30 AM – 5:30 PM, rotating Saturdays
  • Note: Weekday off provided when scheduled on Saturday

Role Summary:

Provide multi-channel support (phone, chat, email, social media) to customers, helping resolve issues and ensuring customer satisfaction in a fast-paced, team-oriented environment.

Key Responsibilities:

  • Handle customer inquiries via phone and digital platforms
  • Resolve issues using internal tools and sound judgment
  • Maintain performance, professionalism, and teamwork

Remote Work Requirements:

  • Quiet, dedicated workspace
  • Wired internet connection (min. 10 Mbps download / 1 Mbps upload)
  • Smartphone for authentication
  • Must pick up equipment from Mason, OH
  • Only company-provided equipment may be used
Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540

Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.\r\nAddress:\r\n125 Village Blvd\r\nForrestal Village, Suite 200\r\nPrinceton, NJ 08540

Job Tags

Remote job, Local area, Shift work, Saturday, Weekday work,

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