The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers and Purchasing Managers for analysis. VCA’s assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities. Duties include conducting accurate vehicle condition assessments, optioning vehicles, quality imaging of vehicles for websites, completing vehicle secures, walkarounds, assisting merchandising department with inventory and customer transfers, final condition verifications, wholesale auction preparation and operation, lot merchandising, assisting with projects and office duties, onboarding new associates, and completing assigned tasks independently. The role requires exceptional customer service, ability to follow detailed processes, multitasking in a fast-paced environment, effective communication, teamwork, valid driver’s license, and adherence to CarMax policies. Working conditions include walking, bending, kneeling, standing for extended periods, working outdoors in inclement weather, flexible hours including nights, weekends, holidays, and wearing CarMax work clothing. The job description is subject to change and CarMax is an Equal Opportunity Employer.
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