Agent Front Desk Job at InterContinental Hotels Group, New Orleans, LA

amlEQXFBQ21YZ3EyVFhkeW96R3pKUlBramc9PQ==
  • InterContinental Hotels Group
  • New Orleans, LA

Job Description

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day's schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job.
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position.
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Tags

Holiday work, Local area, Weekend work,

Similar Jobs

MSI

Product Promoter Job at MSI

 ...and performing product knowledge seminar to the customers. He/she coordinates with customers to maintain appropriate quantities of promotional materials. Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:00 PM... 

AB Staffing Solutions

Clinical Counselor/Social Worker (LCPC/LCSW) Job at AB Staffing Solutions

 ...Clinical Therapists - Psych Inpatient - (LCSW & LCPC) needed in Warm Springs, MT! Job Description: Clinical Therapists provide patient treatment to include individual therapy, group therapy, and psycho/educational services on and off treatment units at the hospital... 

Milwaukee Area Technical College

Administrative Assistant II Part Time AEFLA Grant Position (Bilingual Required) Job at Milwaukee Area Technical College

 ...Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical...  ...170 high-quality programs that connect students to a career in as little as one to two years...  ...to Administrative Assistant, Bilingual, Part Time, Administrative, Technical, Education... 

Unavailable

Social Worker MSW Home Health Job at Unavailable

 ...Center healthcare philosophy the Medical Social Worker is responsible for providing direct casework...  ...clinical competence plus one year social work experience in a healthcare setting....  ...insurance for automobile being used.Preferred Experience:Home Health experience Unavailable

SEIU Local 121RN

External Organizer Job at SEIU Local 121RN

 ...SEIU Local 121RN External Organizer Based in Alhambra, CA (assignments may vary across Los Angeles County, Orange County,...  ...the healthcare sector. ~ Strong ability to connect and build professional relationships with highly educated nurses and professionals...