Agent Front Desk Job at InterContinental Hotels Group, New Orleans, LA

amlEQXFBQ21YZ3EyVFhkeW96R3pKUlBramc9PQ==
  • InterContinental Hotels Group
  • New Orleans, LA

Job Description

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day's schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job.
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position.
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Tags

Holiday work, Local area, Weekend work,

Similar Jobs

Sevita

Credentialing Specialist Job at Sevita

 ...potential relationships with strategic partners and creates measurable business results for various markets.**Contracting and Credentialing**+ Works in partnership with Program Directors and Director of Contracts and Payor Engagement to ensure consistency and secure... 

ROCS Grad Staffing

Call Center Representative Job at ROCS Grad Staffing

 ...customer service or banking, this is a fantastic entry point with clear upward mobility. The team...  ...member inquiries via phone, email, and online tickets Make outbound calls to follow...  ...Perform administrative tasks including data entry, scanning, and general support Comply... 

Property Management, Inc.

ACCOUNTANT Job at Property Management, Inc.

 ...Join Our Team in Camp Hill, PA! Accountant Full-Time | Property Management, Inc. (PMI) Are you ready to take the next step in...  ...When: MondayFriday, 8:00 AM 5:00 PM. Pay: Based on experience. Ready to Apply? Online: [Click here to apply]. In Person... 

The Camp Transformation Center - Fitness Facility

Group Fitness Trainer Job at The Camp Transformation Center - Fitness Facility

 ...Job Description Job Description Job description Certified Group Fitness Trainer compensation: starting $ 25 -35 employment type: part-time The Camp Transformation Center Trainer provides effective fat-burning workouts to help members transform... 

Giant Eagle

Apprentice Meat Cutter Job at Giant Eagle

 ...Job Summary Our Meat Cutter Apprentices ensure that our guests are receiving the best and most delicious products, presented according to their requirements. In addition to providing unparalleled guest service and supporting the Meat Lead, you'll make sure that our...